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CLAIMS ADJUSTER 022 <br />Page 2 <br /> <br />6. Responds to requests for information about department programs and processes; prepares <br />and distributes information to employees or the public; assists employees and claimants <br />with claim related forms; ensures all forms are received timely and are complete and <br />accurate. <br /> <br />7. Provides education sessions, may conduct new employee orientation or hold <br />informational meetings in support of risk management programs; conducts trainings in <br />small or large group settings in a variety of geographic locations and facilities. <br /> <br />8. Prepares and maintains claims documentation including letters, records, logs and files; <br />prepares sample forms and letters; performs complex data entry and calculations; <br />prepares spreadsheets and reports. <br /> <br />9. Interprets county policy for employees and departments as it relates to the administration <br />of human resources or risk management practices and procedures. <br /> <br />10. Reviews proposed and existing legislation, rules and regulations in comparison with <br />current claims policies and procedures to ensure compliance; assists in updating and <br />drafting department policies and procedures. <br /> <br />11. Performs a variety of duties related to special assignments and projects. <br /> <br />12. Performs other related duties as assigned. <br /> <br />RECRUITING REQUIREMENTS <br /> <br />KNOWLEDGE, SKILL AND ABILITY <br />: <br /> <br />Working knowledge of Oregon workers’ compensation law/regulations, principles and practices <br />of claims management and investigation, record-keeping requirements, bill payment, and <br />recovery techniques. Working knowledge of recordkeeping systems and general office practices <br />and procedures with skill in utilizing personal computing software packages including word <br />processing and spreadsheet programs. <br /> <br />Ability to accurately prepare claims correspondence, and to summarize and produce reports from <br />investigations. Ability to communicate clearly and effectively in writing and orally. Ability to <br />communicate complex rules, procedures, laws and terminology under difficult or adverse <br />circumstances. Ability to establish and maintain effective working relationships with employees, <br />management and the general public. Ability to plan, organize and prioritize work assignments. <br /> <br />Skill in exercising independent judgment and decision making. Skill in maintaining complex <br />and highly confidential records. <br /> <br /> <br /> <br />