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PERMIT SPECIALIST 009 <br />Page 2 <br /> <br /> <br />6.Receives and processes code complaints; updates database; generates letters; tracks all <br />action and inaction taken on complaint; and coordinates with legal counsel, property <br />owners, and other public agencies. <br /> <br /> <br />7.Relays instructions, technical information, and inspection requests to filed inspectors via <br />the computer or telephone. Schedules, reschedules, cancel, and prints daily inspections <br />through the computer systems for inspectors and customers. <br /> <br /> <br />8.Participates in developing and maintaining procedures, forms, routines, and record <br />keeping processes to ensure efficient and effective permit processes. <br /> <br />RECRUITING REQUIREMENTS <br />KNOWLEDGE, SKILL AND ABILITY: <br />Considerable knowledge of: building and specialty codes; methods and practices of <br />construction; telephone etiquette; and principles of customer service. <br /> <br />Some knowledge of: standard office practices and procedures; a variety of software programs; <br />English composition including grammar, punctuation, and spelling. <br /> <br />Skill & ability to: mange multiple priorities with responsibility for multiple phone lines; <br />communicate effectively in oral and written form; establish and maintain professional working <br />relationships with co-workers, other agencies, contractors, owners, and the general public; read <br />and interpret a variety of plans, specifications, and maps relevant to the permit process; estimate <br />construction values; understand building terminology and apply as necessary; to accurately word <br />process; maintain records and prepare report; operate a computer; and accurately data enter. <br /> <br />EXPERIENCE AND TRAINING: <br /> AND <br />1.Graduation from high school or GED equivalent; <br /> <br /> <br />2.Two (2) years of technical experience in processing building permits or related technical <br />experience, which included one (1) year of general office and customer service <br />OR <br />experience; <br /> <br /> <br />3.Any satisfactory equivalent combination of education, training and/or experience relevant <br />to the position. <br /> <br />NECESSARY SPECIAL REQUIREMENTS: <br /> <br /> <br />1.Must pass a criminal history background investigation; however, conviction of a crime <br />may not necessarily disqualify an individual for this classification. <br /> <br />Adopted: 9/81 <br />Revised: 3/89; 2/96; 2/98; 2/02; 5/07; 4/08 <br />MR: 07/13 <br />