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improve the state court system's ability to handle an increasing volume of cases. <br />Community-based dispute resolution has helped re-integrate society back into the justice <br />system. <br />• CDRCs provide a number of judicial services, including simple, accessible information <br />on the state's integrated dispute resolution system. Anyone who comes to a CDRC can <br />use electronic information kiosks or talk with on-site customer service representatives <br />to learn which venue is most appropriate for resolving their dispute and how to access <br />• CDRCs provide dispute resolution services in the form of trained, community-based <br />adjudicators, mediators and counselors. In addition, they offer user-activated systems <br />for the adjudication, assessment and payment of infractions. Users can also access this <br />service from their homes and offices via information highway channels. <br />• Local businesses, community groups, volunteer organizations and citizen volunteers <br />are actively involved in establishing and operating the CDRCs. Their donation of time <br />and resources encourages community involvement in the delivery of justice at the local <br />level. <br />User-Friendly Dispute Processing <br />Technology has become a major factor in assurin~ the prompt, reliabl~ ~~nd efficient <br />resolution of disputes Without advanced technology, the large increases in caseloads <br />could not be processed by the court system, even with additional dispute resolution <br />options. The public expects technologically sophisticated, user-friendly service Erom the <br />judicial system, just as ~t expects elsewhere At the same time, people tvant human bein~s <br />-- whether mediators, judges or juries -- to control the ~ustice process and exercise final <br />judgment <br />• The public and potential users of the justice system can learn about the multi-option <br />justice system throu~h a judicial information hotline, public access cable programming <br />and electronic kiosks in CDRCs and major public buildings throughout the state. <br />Questions can be art5wered via voice-activated "expert systems" - con~puters with <br />advanced problem-solving capabilities. These systems can also explain dispute <br />Fi~ial Visio~~ Text 8 A~rg~~st 1994 <br />