Transit- Meeting Agenda (12/18/1997)

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Contractor shall provide written violation notices.to program participants who accumulate two no-show ~ violations within 30 days explaining that two additional no-shows within the following 30 days will result in a suspension of service for at least 10 days. CONTRACTOR shall send the written notification to the program participant within 24 hours after the second no-show. CONTRACTOR will provide program participant written notification of any and all suspensions which shall include notice to the availability of an appeal. The DISTRICT will not reimburse CONTRACTOR for a trip provided to a program participant who has more than four no-shows within 30 days, exclusive of no-shows beyond the program participants' ability to control. 2.11 One-way Trip Definition A trip is defined as authorized travel befinreen two points. A trip is authorized by the CONTRACTOR's dispatch personnel and requires an authorization number assigned by the dispatcher. Program participants must request the ride through the dispatcher by making the request by phone. Stop-over, route deviation and/or additional trips requested by the rider are considered an additional trip and require authorization though the dispatch procedure. The DISTRICT will not reimburse for unauthorized trips. 2.12 Trip Log CONTRACTOR's drivers are required to log the program participant's ID number, trip origin and destination, fare or other revenue collected, the time of day that trip begins and ends, and the total trip mileage. CONTRACTOR will provide DISTRICT with the necessary trip log sheets and surveys and assist by randomly recording selected trip surveys that are consistent with the National Database Program (formerly Section 15) requirements. 2.13 Trip Posting Posting is the procedure whereby the information supplied by the driver from the trip log is matched to the scheduled reservation information supplied ftom the dispatcher's trip log. Proper and timely posting is necessary to ensure the DISTRICT can prepare and process invoices in a timely fashion. All trip log posting will take place within seven days following provision of services. 2.14 Passenger Assistance CONTRACTOR is required to use the highest degree of safety in the operation of equipment and assistance of riders. CONTRACTOR shall ensure that program participants are secured with fastened safety belts and ensure that wheelchairs/scooters are secured with a 4-point tie down system. CONTRACTOR shall prohibit drivers from physically lifting passengers from scooters to seats, and lifting wheelchairs/scooters into paratransit vehicles. 2.15 Smoking/Eating/Drinking (a) CONTRACTOR will ensure that smoking, eating and consumption of beverages by drivers or passengers while on-board any vehicle engaged in performing service for the DISTRICT is not permitted. 109 I CHERRYLIFTCONTRACT AGREEMENT#1296.LIFf