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<br />Marion County Class Specification BulletinPage of <br />>>> <br />Support Specialist <br />(Non-IT) <br />Class Code: <br />652 <br />Bargaining Unit: 06 - Marion County Employees <br />Association <br />MARION COUNTY <br />SALARY RANGE <br />$24.50 - $32.84 Hourly <br />OVERVIEW: <br />FLSA: EEOC: Department: <br /> Non-Exempt 03 TechniciansMultiple Departments (non-IT) <br />GENERAL STATEMENT OF DUTIES <br />Journey level classification of the Information Services series, which applies specialized knowledge in <br />department wide, multiple software applications; conducts training sessions; assists in design, <br />implementation, maintenance, and configurating of systems and applications, and recommend policy or <br />procedural changes to ensure effectiveness and efficiency of systems; provides technical assistance in <br />and facilitates the use of computer hardware and software for a department; and performs related work <br />as required. <br />SUPERVISION RECEIVED <br />Works under the general supervision of a supervisor who assigns work, establishes goals, and reviews <br />work for conformance to technical standards and compliance with department goals. <br />SUPERVISION EXERCISED <br />Supervision of other employees is not a responsibility of positions in this classification. <br />EXAMPLES OF DUTIES - DUTIES INCLUDE, BUT ARE NOT LIMITED <br />TO THE FOLLOWING: <br />1.Provides technical assistance and support to existing systems and applications; formally trains <br />users in the full use and operation of PC, mini and mainframe computer systems hardware and <br />software; designs and evaluates formal training classes and/or training materials; assists users <br />with more complex problem solving and debugging. <br />2.Designs, analyzes, develops, tests, and implements assigned system applications. Performs PC <br />and Printer hardware maintenance; coordinates repairs and installation of equipment as <br />necessary. <br />3.Assists Programmer/Analyst(s) in assessing design of systems and multiple software applications <br />as required by users to meet department needs. <br />4.Tracks program area problems and monitors system for efficiency and effectiveness; recommends <br />procedural changes in assigned program area; participates in systems analysis. <br />5.Creates spreadsheets and database macros to facilitate assigned operations; generates <br />mainframe and other computer reports; queries system to produce special reports. <br />https://agency.governmentjobs.com/marion/default.cfm?action=specbulletin&ClassSpecID=...8/4/2020 <br /> <br />