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n <br />MARION COUNTY PUBLIC WORKS <br />Facilities Consolidation Analysis <br />BENEFITS <br />~ Increased Customer Service <br />• Proximity to customers. (Out of 684 transportation and driveway permits <br />checked, 91.8% were outside the city of Salem.) <br />• Increased divisional coordination in problem solving. <br />(Recommended by an outside consultant in the report issued to the department <br />titled; "Customer Service Assessment and Recommended Strategies", by Don <br />Larson, January 31,1995.) <br />• Quicker response to service requests. (By being in one location, our <br />customers can access the different divisional personnel they need to solve their <br />particular issue.) <br />~ Financial <br />• Reduced annual personnel costs of over $150,000. <br />• Decreased need for vehicles. <br />• Reduced annual operational expenses of almost $30,000. <br />~ Productivity <br />• Increased productivity through decreased mobilization time <br />amounting to $65,000. <br />• Teamwork between divisions in day-to-day workload. <br />• Increased employee morale. <br />• Maintain liaison office downtown for coordination with <br />Community Development and the Board of Commissioners. <br />• Better utilization of critical computer resources. <br />• Avoids duplication of records. <br />• Consolidates administrative staff for increased internal <br />support and backup. <br />Total Estimated Annual Savings = $245,000 <br />